A highly skilled, independent company based in Yorkshire

About DJB Installs

With team members also based in the North East and on the West, East and South Coasts. We have over 50 years of experience working in the private and public sector with large organisations, local councils, housing associations and blue-chip global brands. We work to the highest government standards and all our work is subject to Independent Technical Monitoring and Auditing.

We pride ourselves on our passion for Energy Efficiency – with the ongoing cost of living crisis, this is something that is becoming increasingly important to our customers as well. Our knowledge of housing, property management, property improvement and the construction industry coupled with our strengths in first rate service and account management for our customers, enables us to deliver a bespoke, high quality full service whether you’re a homeowner or a landlord with hundreds of properties.

Our Commitment to you

We are committed to providing you with high quality and excellent services. We value feedback on all our services, contractors and sub-contractors and recognise your right to compliment, complain or make a suggestion about the service you receive.

We are committed to making sure that we use customer feedback to continuously improve services.

Insurances

We have a range of insurance policies in place for your peace of mind and to protect you in the unlikely event that something goes wrong.

Employers Liability

Market International Insurance Company

Up to £10,000,000

Employers Liability

For Plumbing, Heating, Ventilation and Solar Panels Maltings

Up to £10,000,000

Public Liability

Market International Insurance Company

Up to £5,000,000

Public Liability

For Plumbing, Heating, Ventilation and Solar Panels Maltings

Up to £5,000,000

Professional Liability

ArchInsurance (Europe) Ltd

Up to £1,000,000

Professional Liability

For Plumbing, Heating, Ventilation and Solar Panels Maltings

Up to £1,000,000

Trustmark

PAS 2030:2019
This is to certify that DJB Installs Ltd at 2 Fifth Avenue, Doncaster Airport, Doncaster DN9 3GF conforms to the requirements of PAS 2030:2019 for the following measures:

B2 Draft Proofing
B5 Flat Roof Insulation
B8 Internal Wall Insulation
B9 Loft Insulation
B10 Pitch Roof Insulation
B12 Room in Roof Insulation
C1 Condensing Boilers (natural gas-fired and liquified petroleum gas-fired)
C5 Heating (hot water system, air conditioning or ventilation controls)
D1 Electric Storage Heaters

Feedback and Complaints

If we have done something well or you think an employee, contractor or sub-contractor deserves a special thank you, let us know by emailing hello@djbi.co.uk
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You can also complain about any aspect of the service we provide, or our failure to provide a service for you. If you have general concerns about the way you have been dealt with, either by an individual, or the company as a whole please let us know. You can telephone us on 01302 802 032 or by emailing hello@djbi.co.uk or writing to us as Customer Services, DJB Installs Limited, 2 Fifth Avenue, Doncaster Airport, Doncaster DN9 3GF.
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We want to make our system easily accessible and simple to use. We do not want anyone to be put off by form filling or red tape. If you do not want to fill in a form just explain the problem to a member of Staff who will record your complaint accordingly.
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If for any reason you do not feel able to deal with us in respect of your problems or complaints, or you are not satisfied with your treatment, the process, or its outcome, you have the right to contact the Ombudsman. However, the Ombudsman will normally get involved in your case after you have been through our full complaints procedure and failed to have your complaint resolved.
Details of how you can contact the Ombudsman are listed below:
Green Deal Oversight and Registration Body: www.greendealorb.co.uk
Contact number: 0207 090 1031

Trusted quality professionals

We’re highly accredited and hold the following quality assurance and safety certifications.